Cancellation and Refund Policy

1. PESR and packages involving multiple lessons

You may cancel your course contract at any time by sending the cancellation form provided with your contract or another written notice to info@omegaconduite.ca, or to your branch’s address shown on the contract.

Cancellation takes effect when you send your notice.

Before instruction begins under the contract, cancellation is free and amounts paid for instruction are refundable in full.

After instruction begins, you are responsible for instruction already provided at the rates stated in your contract, plus a cancellation fee equal to the lesser of:

• $50; or
• 10% of the price of instruction remaining under the contract.

Any refund owing will be made within 10 days after you send your cancellation notice.

Where Québec law applies these protections to an additional lesson or vehicle rental purchased in connection with your course contract, those protections also apply to that purchase.

2. Standalone driving lessons, including two-hour sessions

For bookings not covered by section 1:

• Before an appointment is scheduled, you may cancel for a full refund.
• With at least 48 hours’ notice, you may cancel for a full refund or reschedule without a fee, subject to availability.
• With less than 48 hours’ notice, we will assess any services already provided and documented expenses legally recoverable because of the cancellation. We will explain any proposed deduction in writing and refund the remaining amount. We do not apply an automatic fixed cancellation penalty.

If you miss a lesson without cancelling and the instructor and vehicle were available as booked, the agreed lesson price may remain payable where permitted by law. No additional fixed absence penalty applies.

3. Road-test vehicle rentals

The cancellation and rescheduling arrangements in section 2 also apply to standalone road-test vehicle bookings.

Where the rental is covered by the course-contract protections described in section 1, those protections take priority.

4. Books and learning materials

Orders may be cancelled for a full refund before the materials are collected or delivered. Afterwards, change-of-mind returns are not accepted except where Québec law provides a cancellation right.

For a qualifying purchase of course-related materials exceeding $100, you may cancel within 10 days after delivery or the beginning of the course, whichever gives you more time.

You may also cancel that materials purchase when cancelling the course if you have possessed the materials for less than two months or less than one-third of the course’s duration, whichever period is shorter.

Where cancellation is made by written notice, return the materials within 10 days. Damage attributable to you may affect your right to cancel. Refunds and any required return costs will be handled within the applicable legal requirements.

These conditions do not limit your rights concerning defective or incorrectly supplied materials.

5. Cancellations by Omega

If Omega cancels a lesson or vehicle booking, we will offer an alternative without an additional charge. If no suitable alternative can be agreed, we will refund the amount paid for the cancelled, undelivered service without a cancellation fee.

6. Contact and refunds

Email info@omegaconduite.ca with your name, branch, purchase details and appointment date, if applicable. For an imminent appointment, please also call:

• Côte-Vertu (Décarie): 514-747-7883
• Laval: 450-688-4245

Calling is not a condition of exercising a legal right to cancel by written notice.

Refunds will normally be returned to the original payment method. We do not deduct an additional payment-processing fee from a refund.

This policy does not limit any rights provided by Québec law.